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If you are having trouble playing videos in Canvas follow the steps below to try and resolve the issue.
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Try another browser. We suggest Chrome or Firefox
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Turn off browser protection settings
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Enable cross-tracking and tracking cookies
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Disable your pop-up blocker or add an exception
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Disable privacy scanners and ad-blockers
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Verify that you are logged in to the proper accounts, using your HWS credentials
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Clear your Cache
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Contact the person who posted the video(s) and see if they can check their settings.
Need additional help? Contact the HWS IT Services Help Desk.