Overview

Hobart and William Smith Colleges provides a limited set of technology services to retired and emeriti employees to support ongoing access to select campus resources. Access is intended for personal use and continued engagement with the Colleges and is subject to institutional policies, licensing restrictions, and service availability.

Note: Exceptions may be granted by Human Resources or the Provost. Any approved exception will be documented through an authorized support ticket.

Services Available to Retirees and Emeriti

Eligible retirees and emeriti may retain access to the following services:

Account and Web Access

• Access to authenticated HWS websites and online resources requiring HWS credentials
• Sign-in rights on publicly available campus computers and lab workstations
• Wireless network access, including eduroam

Email and Microsoft 365

• HWS email account access
• Microsoft 365 web applications (online versions only)

Important: Desktop versions of Microsoft Office applications are not included. Access is limited to web-based Microsoft 365 services.

File Storage and Collaboration

• Access to network shares that are available to all members of the HWS community
• Access to institutionally available collaboration tools, including:
  • Box (as long as this service is available)
  • Zoom (Basic license only)
  • Microsoft 365 Online

Library Resources

• Library subscriptions and services that authenticate using HWS credentials, subject to licensing restrictions and provider availability

Printing Services

• Access to public printers located in the Warren Hunting Smith Library

Community Communications

• Faculty Forum ListServ access for emeriti faculty members

Help Desk Support

The IT Help Desk provides support for the services listed above.

Support is limited to:

• Account access issues
• Email access
• Microsoft 365 web applications
• Box
• Zoom Basic
• Wireless access while on campus
• Other approved retiree/emeriti services

Hardware and Software Support Limitations

Retained Hardware

The IT Help Desk does not provide support for personally retained hardware.

If an exception has been approved allowing a retiree or emeritus employee to keep a College-owned computer:

1. The device must be brought to the IT Help Desk.
2. The device will be removed from College inventory and management systems.
3. Institutional management and security software will be removed.
4. Software that is not specifically approved for retiree or emeriti use will be uninstalled.

Only software expressly identified by the Provost Office or HR as available to retirees and emeriti may remain on the device.

Services Not Included

The following are generally not available to retirees and emeriti unless specifically approved as an exception:

• Desktop Microsoft Office applications
• Adobe Acrobat Pro
• Licensed software restricted to active employees
• Administrative or departmental network resources not approved for retiree access
• Technical support for personally retained computers and devices
• Hardware replacement, repair, or maintenance services

Requesting Assistance

For assistance with any supported retiree or emeriti service, contact the IT Help Desk at HelpDesk@hws.edu or by calling 315.781.4357.  Requests related to special access or exceptions must be approved by Human Resources or the Provost's Office and documented through an authorized support ticket.