Before You Start
Wireless signal strength can vary based on your location and nearby electronics. Try the steps below before contacting the Help Desk.
Quick Fixes
- Restart your device – Turn it off and back on.
- Move closer to a hallway or door – Access points are usually in hallways, not inside rooms.
- Forget and reconnect to the network – Remove the saved network from your device, then reconnect.
- Try a different spot – Signal strength can vary even within the same room.
Check for Interference
These can weaken your signal:
- Microwave ovens (while running)
- Cordless phones
- Personal hotspots or routers
Move away from these devices if possible.
Check Your Device
- Wi-Fi switch – Some laptops have a physical switch or button to turn Wi-Fi on or off. Make sure it's on.
- Airplane mode – Make sure it's turned off.
Still Having Trouble?
Contact the Help Desk if:
- You've tried the steps above and still have issues
- The problem happens on multiple devices in the same spot
- The signal is only weak at certain times of day
More Help
Need additional help? Contact the HWS IT Services Help Desk.