Adding a Site as an Exception to the Browser’s Pop-Up Blocker
By default Internet browsers may block pop-ups from appearing on your screen. Sometimes this also prevents useful information from appearing. When a useful pop-up is blocked, add the site as an exception so pop-ups from there will not be blocked in the future.
Use the instructions below for the following browsers: Google Chrome, Edge, Firefox, or Macintosh Safari.
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In Google Chrome, in the URL bar, click the
lock icon
- In the site information screen, click Site Settings
![lock icon](https://hws.teamdynamix.com/TDPortal/Images/Viewer?fileName=4fbae11c-c895-4261-b369-ed435cdd492b.png)
A Settings tab should open, with Privacy and security selected.
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On the right, change Pop-ups and redirects to
Allow
![lock icon](https://hws.teamdynamix.com/TDPortal/Images/Viewer?fileName=06b4a52f-e981-40f9-b626-e06af4424f50.png)
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Return to the original page; a message should offer to reload the page
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Click Reload
![lock icon](https://hws.teamdynamix.com/TDPortal/Images/Viewer?fileName=bffdaa74-9867-4471-9dd9-daedd44bd135.png)
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In Edge, in the URL bar, click the
lock icon
![lock icon](https://hws.teamdynamix.com/TDPortal/Images/Viewer?fileName=3a28c7e7-6934-4248-8fbd-bca11613bb58.png)
- In the site information screen, click Permissions for this site
A Settings tab should open.
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On the right, change Pop-ups and redirects to
Allow
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Return to the original page; a message should offer to refresh the page
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Click
Refresh
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In Firefox, if you are viewing a site for which pop-ups have been blocked, a notification will appear at the right of the address bar
![image](https://hws.teamdynamix.com/TDPortal/Images/Viewer?fileName=7518a200-fc11-4d99-83e2-95ee034351d8.png)
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Click the notification icon
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In the notification menu, select Allow pop-ups from (site)
![image](https://hws.teamdynamix.com/TDPortal/Images/Viewer?fileName=e01fc3aa-7054-4b3f-8c6c-f50e3371161d.png)
Safari does not have the option to remember specific sites, so Safari users must enable all pop-ups.
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In Safari, go to Safari > Preferences
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Click Security
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Un-check Block pop-up windows
![image](https://hws.teamdynamix.com/TDPortal/Images/Viewer?fileName=41c21e4f-77e1-4d37-a3c4-fd01e3138639.png)
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Exit Preferences