Body
Before You Start
Gaming consoles, smart TVs, streaming devices, and other smart devices cannot connect to HWS-Private. These devices must either:
- Be registered on HWS-Public (wireless)
- Use an Ethernet cable (wired connection)
Register for HWS-Public (Wireless)
Step 1: Submit Your MAC Address
Before your device can connect wirelessly, IT Services must register it. Submit your MAC address using the link below. This process can take 1–2 days.
Your MAC address can be found:
- On the device itself (often on a label)
- In the device settings
- In the device documentation
A MAC address looks like a string of two-character groups separated by colons or dashes, for example: C0-33-5E-D9-C8-D2
Submit your MAC address to the Help Desk using this form.
Step 2: Connect Your Device
Once IT Services has registered your device (typically 1–2 days):
- Connect to the HWS-Public network.
- Accept the terms of use when prompted.
- If the device does not connect, power down the device and wait a few minutes.
- Power on the device and connect to HWS-Public again.
- If still unsuccessful, repeat steps 3–4 up to three times. The network needs time to recognize your device.
Use an Ethernet Cable (Wired)
If your device has an Ethernet port, you can connect directly to a wired network jack in your room. No registration is required for wired connections.
More Help
Need additional help? Contact the HWS IT Services Help Desk.