Call Forwarding Your Desk Phone

Before You Start

  • Call forwarding can only be turned on/off from your desk phone.
  • This feature is your responsibility to manage based on your department or office needs.
  • IT cannot manage call forwarding through systems administration.

Important: Enabling call forwarding (CFWD) bypasses the HWS voicemail system. Callers will be sent to the forwarded device's voicemail (if configured), not your HWS voicemail.

Nortel M3904 Phone

Image result for nortel m3904

Turn On Call Forwarding

  1. Press Forward (bottom left of display)
  2. Dial 9 + 1 + area code + number you wish to forward to
  3. Press Done (bottom right of display)
  4. Display shows: "Calls Forwarded"

Turn Off Call Forwarding

  1. Press CheckFW (bottom left of display)
  2. Press CanclFW (bottom left of display)
  3. Display shows: "Call Forward Canceled" for 2 seconds, then returns to normal

Avaya 1140E Phone

Image result for avaya 1140e

Turn On Call Forwarding

  1. Press Forward (bottom left of display)
  2. Dial 9 + 1 + area code + number you wish to forward to
  3. Press Forward (bottom left of display)
  4. Display shows: "CFWD"

Turn Off Call Forwarding

  1. Press Forward (bottom left of display)
  2. Press Cancel (bottom right of display)
  3. Display shows: "Call forward canceled" for 5 seconds, then returns to normal

Analog Phone

Image result for analog desk phone

Call forwarding is not available on analog phones at this time.

If you need this feature, email helpdesk@hws.edu with the following information:

Subject: Analog Phone CFWD Programming

  • Name
  • Extension to forward
  • Building
  • Room
  • Location in room
  • Date CFWD is needed
  • Date CFWD goes off
  • Number to forward to
  • Description of need

Need additional help? Contact the HWS IT Services Help Desk.

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