Softphone Installation

Before You Start

  • Your phone line must already be configured for a softphone. If it hasn't been, contact the IT Help Desk to request configuration first.
  • The Avaya 2050PC Softphone is only supported on Windows.
  • You must be on campus or connected to VPN to use the softphone.
  • macOS and Linux are not supported. You can attempt to use WINE, but IT cannot support third-party workarounds.

Step 1: Download the Application

Download the Avaya 2050 IP Softphone installer:

Step 2: Installation

  1. Select Language → OK
  2. Click Next
  3. Select I accept the agreement → Next
  4. Click Next
  5. Confirm Full installation is selected in the dropdown → Next
  6. Click Next
  7. Confirm Create a desktop icon and Create a Quick Launch icon are selected → Next
  8. Click Install

If an error displays:

  1. Select Automatically close the applications → Next
  2. Select Language → Next
  3. Select Skinned mode → Next
  4. Click Finish

Step 3: Application Configuration

  1. Open the 2050 IP Softphone application
  2. Click the A symbol (upper left corner)
  3. Go to File > Settings > Server (left side)
  4. Configure the following:
Field Value
Connection Type IP
Server Address 172.30.0.223
System Type CS 1000
Port 4100
Action 1
  1. Click Apply → No
  2. Click License Server (left side)
  3. Enter New Server: 172.30.10.180
  4. Click Add → OK

Step 4: Phone Programming

This step occurs after the systems administrator has programmed your device. You will receive a TN number required for setup.

  1. Reboot the softphone application. You should see a prompt for Node and TN. If not, close and reopen the application.
  2. Enter Node: 1111
  3. Enter TN: the number provided to you (e.g., 056 04 02 26)

Step 5: Testing

  1. Confirm the display has loaded and looks like your desk phone
  2. Click your extension or press Enter
  3. Dial 3113
  4. Confirm you reached the voicemail system

Need additional help? Contact the HWS IT Services Help Desk.

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