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How To Reset Your Security Passcode
Security Code Default and Requirements
Using The Web Portal To Reset Your Security Passcode
Using Your Desk Phone To Reset Your Security Passcode
Reset Forgotten Security Code
- · DEFAULT SECURITY CODE - 2580
- · MINIMUM LENGTH – 4 Characters
- · ADVANCED SECURITY –
o NO Sequential Numbers (example – 1234)
o NO Duplicate values in a row (example – 1111, or 1122, or 1112)
- If you are at a HWS building, please start on step #3
- If off campus, VPN into HWS
- Open a web browser
- Navigate to voicemail.hws.edu
- Login with your HWS credentials
- Click Personal Settings
![Personal Settings](https://hws.teamdynamix.com/TDPortal/Images/Viewer?fileName=a02b568b-3c2f-4fc2-a84d-ccc70d0fc322.png)
- Click the Security Code tab
![Security Code](https://hws.teamdynamix.com/TDPortal/Images/Viewer?fileName=0e6e7aca-0642-4dc0-abb8-d58ce3fea085.png)
- Enter 2580 for the Current Security Code textbox
- Enter your new security code in both the New Security Code and Confirm Security Code textboxes.
***See security code requirements above if you have any issues
- Click OK
- Dial 3113 (on campus) or 315-781-3113 (off campus)
- Enter your passcode
If this is your first time, enter 2580 and you will be prompted to change this passcode.
- Press 8 *
- Press 0 – For Mailbox Options
- Press 1 – For Personal Options
- Press 4 – For Change Your Security Code
- ENTER your new security code
- Press #
- ENTER your new security code again
- Press #
- If you are at an HWS building, please start on step #3
- If off campus, VPN into HWS
- Open a web browser
- Navigate to voicemail.hws.edu
- Login with your HWS credentials
- Click Personal Settings
![Personal Settings](https://hws.teamdynamix.com/TDPortal/Images/Viewer?fileName=a02b568b-3c2f-4fc2-a84d-ccc70d0fc322.png)
- Click the Security Code tab
![Forgot Security Code](https://hws.teamdynamix.com/TDPortal/Images/Viewer?fileName=68b0eef2-82d2-4044-a5de-2723f0fef03b.png)
- Click Forgot Security Code
- Enter your HWS e-mail address
![Request Security Code Reset](https://hws.teamdynamix.com/TDPortal/Images/Viewer?fileName=143afa56-a5e8-4e4e-afe8-7d287899ca5e.png)
- Click OK
A notification will pop up with your account details in it indicating that an e-mail has been sent.
- Open your e-mail to continue
- Copy and paste the link from the e-mail into your web browser
- Enter your new security code
![Reset Security Code](https://hws.teamdynamix.com/TDPortal/Images/Viewer?fileName=1490978c-f97b-40e7-9371-03629d1e0129.png)
- Click OK
- You will be prompted with a successful change and get a button to Login
![Success](https://hws.teamdynamix.com/TDPortal/Images/Viewer?fileName=0c8ea034-ce25-45bb-aec9-b203129fa291.png)