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The General Support service provides a way for students and employees to request help with all technology problems.

Benefits

• No need to call your problem into the Help Desk
• Support requests are continuously monitored during regular business hours
• Faster response time than an e-mail or phone call
• The ability for you to add all important details

Available to

• Anyone with an HWS account

Resources

• Request help by selecting the Request IT Help button on this page. Quickly fill out a small form and the ticket is routed to the correct personnel.
• If you are requesting a service rather than reporting a problem please use the Service Catalog