Use this guide to submit requests for print job refunds when a print job has poor quality or when print job didn't print due to a printer error, jam, or similar reason. Refunds should not be requested if the issue is due human error.
Students are able to request refunds through https://printit.hws.edu. An IT technician will review this request and communicate with the student with any additional questions if necessary.
NOTE: Not all requests will receive a refund, visit the Library Help Desk if you wish to further discuss a refund request that was denied.
To process a refund:
Go to https://printit.hws.edu and log in with your HWS username and password.
Select Recent Print Jobs
Select Request Refund next to the relevant print job.
On the next window, you will be able to specify the amount that should be refunded, and should add the reason for the refund.
5. NOTE: It may take up to a week for the refund to process.