Voicemail: How To Reset Your Security Passcode

How To Reset Your Security Passcode

Security Code Default and Requirements

Using The Web Portal To Reset Your Security Passcode

Using Your Desk Phone To Reset Your Security Passcode

Reset Forgotten Security Code

Security Code Default And Requirements

1. · DEFAULT SECURITY CODE - 2580
2. · MINIMUM LENGTH – 4 Characters
3. · ADVANCED SECURITY –
   o NO Sequential Numbers (example – 1234)
   o NO Duplicate values in a row (example – 1111, or 1122, or 1112)

Using The Web Portal To Reset Your Security Passcode

1. If you are at a HWS building, please start on step #3
2. If off campus, VPN into HWS
3. Open a web browser
4. Navigate to voicemail.hws.edu
5. Login with your HWS credentials
6. Click Personal Settings
   
   
   
   
   
   
   
    
7. Click the Security Code tab
8. Enter 2580 for the Current Security Code textbox
9. Enter your new security code in both the New Security Code and Confirm Security Code textboxes.
   ***See security code requirements above if you have any issues
10. Click OK
    
    
     

Using Your Desk Phone To Reset Your Security Passcode

1. Dial 3113 (on campus) or 315-781-3113 (off campus)
2. Enter your passcode
   If this is your first time, enter 2580 and you will be prompted to change this passcode.
3. Press 8 *
4. Press 0 – For Mailbox Options
5. Press 1 – For Personal Options
6. Press 4 – For Change Your Security Code
7. ENTER your new security code
8. Press #
9. ENTER your new security code again
10. Press #

Reset Forgotten Security Code

1. If you are at an HWS building, please start on step #3
2. If off campus, VPN into HWS
3. Open a web browser
4. Navigate to voicemail.hws.edu
5. Login with your HWS credentials
6. Click Personal Settings
   
   
   
   
   
   
   
    
7. Click the Security Code tab
8. Click Forgot Security Code
   
   
   
   
   
   
   
    
9. Enter your HWS e-mail address
10. Click OK
    A notification will pop up with your account details in it indicating that an e-mail has been sent.
11. Open your e-mail to continue
12. Copy and paste the link from the e-mail into your web browser
    
    
    
    
     
13. Enter your new security code
14. Click OK
    
    
    
    
    
    
    
     
15. You will be prompted with a successful change and get a button to Login