Voicemail: How to Add an Outside Number to Your Account

How to Add an Outside Number to Your Account

Adding an Outside Line to Your Personal Account

No Access to The Web Portal

Adding an Outside Line to Your Personal Account

1. VPN into HWS network
2. Open a web browser
3. Navigate to voicemail.hws.edu
4. Login with your HWS credentials
5. Click Personal Settings
   
   
   
   
   
   
   
   
   
    
6. Click the Phone Numbers tab
   
   
   
   
   
   
   
    
7. Add the appropriate number to the relevant phone field; with this example we are going to use Company Mobile
8. Add the external number you are using
   Device type does not matter; this can be a cell phone or a home phone.
   
   Make sure you add the area code in with your number (example: 3155551212)
9. Change the Primary Device from Extension to Company Mobile
10. Change the Primary Device from None to Company Mobile
11. Click OK
    
    
    
     

You have successfully added an outside line to your account. When calling into the voicemail system (315-781-3113) from this number you will be recognized as yourself and will only be prompted for your security code to access your mailbox.

If you wish to record greetings from this outside line, please see the tutorial on How To Record Greetings Off-Campus.

No Access to the Web Portal

1. Email or call the Help Desk:
   • helpdesk@hws.edu
   • 315-781-4357 or x.4357
2. Provide them with the appropriate information listed below:
   • Name
   • E-Mail
   • Contact Number
   • Outside line you wish to add to your account
   • Your Extension