Remote Learning Resources for Students  |    Academic Continuity For Faculty  |    Zoom  |    Canvas   |    Box   |    Baseline   |   (VPN) Remote Access to the HWS Network   |    Remote Learning Resources from the Center for Teaching and Learning

View Tickets

View a list of your open tickets to see status and notes, add attachments or comments, or withdraw the request

 Submit a Ticket

Open a new ticket with IT Services to fix a problem

 Request a Service

View a list of services we provide to meet your needs and make a request 

 Find an Answer

View or search our Knowledge Base for instructions and self-service information

 Password Change/Reset

 Student Printing

 Software Tutorials

 E-mail Client Access

 Network Setup (wireless)

 Secure/Large File Transfer

 Remote Access

 Software Install

 Multimedia Project Support

 Borrow Equipment

 HWS Distribution Lists

 Curricular Technology Integration

Go to Remote Support

(315) 781-HELP (4357)

Help Desk hours:

Mon.-Thurs.: 8 a.m. - 1 a.m.*
Fri.: 8 a.m. - 11 p.m.*
Sat.: 9 a.m. - 11 p.m.
Sun: 9 a.m. - 1 a.m.
*Full-time staff 8 a.m. - 5 p.m.

 Go to IT Services web site