Self-Service Options

View Tickets

View a list of your open tickets to see status and notes, add attachments or comments, or withdraw the request

 Submit a Ticket

Open a new ticket with IT Services to fix a problem

 Request a Service

View a list of services we provide to meet your needs and make a request 

 Find an Answer

View or search our Knowledge Base for instructions and self-service information

Contact Us

IT Services

Go to Remote Support

(315) 781-HELP (4357)

Help Desk hours:

Mon.-Thurs.: 8 a.m. - 1 a.m.*
Fri.: 8 a.m. - 11 p.m.*
Sat.: 9 a.m. - 11 p.m.
Sun: 9 a.m. - 1 a.m.
*Full-time staff 8 a.m. - 5 p.m.

 Go to IT Services web site