Bulletins
System Alert: Adobe Issues - Resolved
Date: May 6, 2021
The Adobe issues have been resolved. You should now be able to access Adobe Creative Cloud.
System Alert: Adobe Issues
Date: May 6, 2021
It appears that the Adobe ecosystem is currently experiencing widespread issues. The vendor is actively working to troubleshoot and resolve the issues. We will send another communication when this issues are resolved.
Reminder: Planned Maintenance: Operating System & ESET Updates
Date: May 1, 2021
Sending as a reminder of tonight's planned maintenance of operating system and ESET updates. This maintenance will only affect HWS owned systems and is set to begin at 1am this evening. See below for additional information regarding this maintenance.
Computer security and operating system updates are vitally important to complete both to optimize performance as well as to protect against potential security risks. Other updates address newly identified bugs and issues, even though they may not be responsible for security vulnerabilities, they might impact the stability of your Operating System.
Keeping our systems and your data secure is our top priority, so at 1 a.m., Sunday May 2, we will push the latest updates and security patches to your computer which, when complete, will cause your system to reboot. For this work to be successful we ask that you please leave your computer running, but locked, either when you leave the office on Friday, April 30, or Saturday night at your residence.
If we are unable to communicate with your computer during this maintenance window, these updates will complete the first time you power on your computer after May 2 at 1 a.m., forcing a reboot when complete.
Security Alert – Malicious Emails
Date: April 28, 2021
We have detected malicious emails coming into HWS, with some containing malware. Malware is software designed to cause damage to a personal device, server, or network. In an email, the malware is usually delivered as an attachment or link. Once the user opens the attachment or clicks on the link, the malware is released and can cause significant disruption on a wide scale.
Please remain vigilant by:
- being on the lookout for phishing schemes
- not clicking on links or opening attachments in emails from unknown senders
- ignoring and deleting unsolicited requests for personal information
- applying the latest security updates to your devices and apps
- ensuring that your anti-virus is running and is up to date
- forwarding spam emails to igotspam@hws.edu
- notifying the Help Desk if you ever question the authenticity of an email
Planned Maintenance: Operating System & ESET Updates
Date: April 28, 2021
Computer security and operating system updates are vitally important to complete both to optimize performance as well as to protect against potential security risks. Other updates address newly identified bugs and issues, even though they may not be responsible for security vulnerabilities, they might impact the stability of your Operating System.
Keeping our systems and your data secure is our top priority, so at 1 a.m., Sunday May 2, we will push the latest updates and security patches to your computer which, when complete, will cause your system to reboot. For this work to be successful we ask that you please leave your computer running, but locked, either when you leave the office on Friday, April 30, or Saturday night at your residence. If you would like prefer to have these patches and updates run sooner and avoid the weekend reboot, please run operating system updates and ESET updates prior to May 2, instructions below.
Windows
MacOS
If we are unable to communicate with your computer during this maintenance window, these updates will complete the first time you power on your computer after May 2 at 1 a.m., forcing a reboot when complete.
Planned Maintenance: Canvas System Maintenance
Date: April 28, 2021
Instructure, our vendor for Canvas, will perform a brief maintenance in the early morning of Friday, April 30th. The work will begin at 3:00 AM EST and conclude by 4:00 AM EST. During this period, Canvas may be inaccessible.
Announcement - Canvas Course Sites Available
Date: April 19, 2021
Maymester, Summer, and Fall 2021 Canvas course sites are now available. Students will not be able to access these sites until faculty choose to publish them. If you have questions about using your Canvas sites, please reach out to the Digital Learning Team at dlc@hws.edu or call 315-781-4420.