Bulletins and Maintenance

IT Services is dedicated to providing a high level of system up-time throughout the academic year. In order to achieve this service level, we perform periodic maintenance activities on core equipment comprised of network switches, servers, telecommunications equipment, and wireless access points. To minimize disruption to the Colleges' business, we make every attempt to perform these activities during non-business hours, wherever possible.

This page is a resource for bulletins and general maintenance plans.

Bulletins


Announcement – Adobe Access Removed Notice

Date: October 13, 2022

Information Technology is aware of an email that was sent out to individuals with Adobe accounts from Adobe.com. The message title is "You no longer have access to All Apps" and reads "NAME, your administrator for NERCOMP - Hobart and William Smith Colleges has removed your access to All Apps."

IT staff have confirmed that access was not removed and the community will not lose their access to the Adobe products. This notification was sent out after an update to the colleges Adobe license. At this time, individuals will not see a disruption in the service.

If you are having any issues logging into Adobe products or using these services, please contact IT Services at helpdesk@hws.edu or call 315-781-HELP. You can also visit the IT Helpdesk on the first floor of the library.


Announcement – Adobe Expiration Notice

Date: Sept. 27, 2022

Information Technology has been made aware of a license expiration message that appears when launching a licensed version of Adobe. We are working with the vendor to get this notification removed and will update the Bulletins/Maintenance page on the IT Portal when it has been resolved.

To keep using the Adobe apps, please click the blue "Ok" button on the license pop up.


System Alert - Package Carrier Delays

Date: August 25, 2022

Please be aware that our package carriers, including UPS and FedEx, are experiencing delays in delivery today. When packages are received in and ready for pickup you will receive a communication from our Post Office. Please await this communication prior to coming to the Post Office window.

Thank you for your patience while we work with our carriers to get their deliveries to campus as quickly as possible.


Maintenance Schedule for Fall 2022

Activity Date Time
General Server, Network, and Telecom Maintenance Sep 11 (Sun) Midnight – 11 a.m.
Sep 25 (Sun) Midnight – 11 a.m.
Oct 8 (Sat) – Oct 11 (Tues) 12 a.m. (Sat) – 11 p.m. (Tues)
Oct 30 (Sun) Midnight – 11 a.m.
Nov 6 (Sun) Midnight – 6 a.m.
Nov 22 (Tue) – Nov 27 (Sun) 9 p.m. (Tue) – Noon (Sun)


Activity Explanation:

General Server, Network, and Telecom Maintenance means intermittent outages on services such as e-mail, web sites, file servers, network printing, network connectivity, campus phone service, applications, etc.

PeopleSoft Refresh means extended outage of PeopleSoft Campus Solutions, Finance, and Human Resources applications.

Canvas Maintenance means Instructure, our vendor for Canvas, will perform a brief maintenance in the early morning of the date identified. Canvas may be inaccessible for a period of two to three minutes during the established time period.

System Updates means computer systems will receive security updates with some requiring a reboot when complete.