Bulletins and Maintenance

IT Services is dedicated to providing a high level of system up-time throughout the academic year. In order to achieve this service level, we perform periodic maintenance activities on core equipment comprised of network switches, servers, telecommunications equipment, and wireless access points. To minimize disruption to the Colleges' business, we make every attempt to perform these activities during non-business hours, wherever possible.

This page is a resource for bulletins and general maintenance plans.

Bulletins


Planned Maintenance - PeopleSoft System Outage

Date: October 19, 2021

IT Services will perform system maintenance on the PeopleSoft Campus Solutions, Finance, and Human Capital Management applications on Thursday, October 21, resulting in about 30 minutes of downtime.

Estimated time impacted:  Thursday, October 21, 2021, between 11:30pm – Midnight EST


System Alert – Mac OS Printing Issue

Date: October 12, 2021

It has come to our attention that MacOS Devices are currently unable to print to campus printers. As we troubleshoot the issue we recommend that for any immediate needs users can use https://printit.hws.edu to print to the library multi-function devices or utilize the Print Services portal and print jobs can be delivered to you.

Update: The issue with printing from MacOS devices has been identified. A temporary fix has been applied.

Announcement - SpectrumU

Date: September 21, 2021

HWS’ television service has been converted to Spectrum U, the streaming cable TV service. Students and employees can stream content wherever they want – on mobile devices, tablets, laptops, and desktops in addition to Apple TV, Chromecast, Kindle Fire, and Roku devices through SpectrumU.

With SpectrumU, students and employees can access up to 80 TV Channel apps, such as popular entertainment, international, and sports channels (see below) using your HWS credentials. Along with live TV, SpectrumU offers a sizeable on-demand library with previous episodes, full series, and hit movies when you watch on campus.
 
This new television service was developed in partnership with other institutions in the New York Six and Upstate NY College Collaboration consortia. This partnership produced improved services, operating efficiencies, and cost savings.

Spectrum Enterprise Teams With Six NY State Colleges and Universities to Add Nearly 12,000 SpectrumU Viewers (charter.com)

To access the SpectrumU streaming service, please visit watch.spectrum.net or download the SpectrumU app from your mobile devices’ app store.


Planned Maintenance - Wireless Network

Date: September 2, 2021

Information Technology Services will perform maintenance on the Colleges’ wireless network, which will cause intermittent outages during this period. The outage should be less five minutes.

This activity will not affect devices connected to the wired network via an Ethernet cable.


Estimated time impacted: Friday, September 3, 2021 between 6:30am and 7:30am

Fall 2021 Maintenance

Activity Date Time
General Server, Network, and Telecom Maintenance Aug 29 (Sun) Midnight - 11 a.m.
Canvas Maintenance Sep 2 (Thu) 1 a.m. - 3:30 a.m.
General Server, Network, and Telecom Maintenance Sep 5 (Sun) Midnight - 11 a.m.
Canvas Maintenance Sep 16 (Thu) 1 a.m. - 3:30 a.m.
General Server, Network, and Telecom Maintenance Sep 19 (Sun) Midnight - 11 a.m.
Canvas Maintenance Oct 7 (Thu) 1 a.m. - 3:30 a.m.
General Server, Network, and Telecom Maintenance Oct 8 (Fri) - Oct 11 (Mon) 6 p.m. (Fri) - Midnight (Mon)
Canvas Maintenance Oct 21 (Thu) 1 a.m. - 3:30 a.m.
General Server, Network, and Telecom Maintenance Oct 31 (Sun) Midnight - 11 a.m.
Canvas Maintenance Nov 4 (Thu) 1 a.m. - 3:30 a.m.
Canvas Maintenance Nov 18 (Thu) 1 a.m. - 3:30 a.m.
General Server, Network, and Telecom Maintenance Nov 24 (Wed) - Nov 28 (Sun) 5:30 p.m. (Wed) – Noon (Sun)


Activity Explanation:

General Server, Network, and Telecom Maintenance means Intermittent outages on services such as e-mail, web sites, file servers, network printing, network connectivity, campus phone service, applications, etc.

PeopleSoft Refresh means Extended outage of PeopleSoft Campus Solutions, Finance, and Human Resources applications.

Canvas Maintenance means Instructure, our vendor for Canvas, will perform a brief maintenance in the early morning of the date identified. Canvas may be inaccessible for a period of two to three minutes during the established time period.