Softphone Installation

IP Softphone Installation

Table of Contents

Disclaimer

Step 1: Download The Application 1

Download Information

Download Direct Link (Exe File) 1

Step 2: Installation

Step 3: Application Configuration 2

Step 4: Phone Programming

Step 5: Testing (Final Step)

Disclaimer

This service is only available if your phone line has already been configured for a soft phone. To have a phone line configured, please contact the IT Help Desk and request that first. 

The Avaya 2050PC Soft-Phone is only supported on a Windows OS platform and requires you to either be on campus or on VPN to our local HWS network. With our current Avaya/Nortel PBX phone system there are no other installers that are supported for this program. You can attempt to use an application like WINE to install, but we cannot support that 3^rd party integration to your non-Windows machine at this time.

Step 1: Download The Application

In order to have a virtual interface to the phone system, you will need the local application for your Windows machine. This can be found at the link below.

Download Information Page:

https://support.avaya.com/downloads/download-details.action?contentId=C20171122959237830_2&productId=P0659

Download Direct Link (Exe File):

ftp://ftp.avaya.com/incoming/Up1cku9/tsoweb/2050/4.4_SP9/setup_404217.exe

Step 2: Installation

1. Select Language
2. OK
3. Next
4. Select I accept the agreement
5. Next
6. Next
7. (confirm in dropdown menu) Full installation
8. Next
9. Next
10. Confirm Create a desktop icon is selected
11. Confirm Create a Quick Launch icon is selected
12. Next
13. Install
    
    If an error displays:
14. Select Automatically close the applications
15. Next
16. Select Language
17. Next
18. Select Skinned mode
19. Next
20. Finish

Step 3: Application Configuration

1. Open the 2050 IP Softphone Application
2. Click the A Symbol (Upper Left Corner)
3. File > Settings > Server (Left Side)
4. Select IP
5. Enter 172.30.0.223
6. From the dropdown menu, select CS 1000
7. Port: 4100
8. Action: 1
9. Click Apply
10. No
11. Click License Server (Left Side)
12. New Server 172.30.10.180
13. Click Add
14. OK

Step 4: Phone Programming

This step takes place after the device has been programmed by the systems administrator. You will be given a TN number that it is required for the next steps.

1. After your soft-phone has been rebooted, you will be prompted for a NODE and a TN, if you do not see this on the main display of your soft-phone application, exit the application and re-open it now.
2. Enter Node: 1111
3. Enter TN: enter the number provided to you (EXAMPLE: 056 04 02 26)

Step 5: Testing (Final Step)

1. Confirm the display has loaded and looks like your desk phone
2. Click your extension or press enter
3. Dial 3113
4. Confirm You reached the voicemail system

If you have a failure at any step along this process, please contact helpdesk@hws.edu to schedule help.