(Original Documentation by Nick Laky-
https://scribehow.com/shared/Requesting_a_Phone_Move_and_Programming_Change__ihJwJ9j9QvO6tNwsr9B00g )
- Navigate to https://hws.teamdynamix.com/TDWorkManagement/
- Click "Telecom - Phone / Fax / Voicemail / Attendant"
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Click the "Start typing..." field.
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Insert user requesting a change
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The title should be short, informative, and non unique.
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*Phone Move, Phone Program, Phone Replace
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Select the type of device
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Usually these will be desk phones
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Select the requested action to display necessary programming information.
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Move and Modify will be the 2 most common
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Add the Users HWS assigned extension *NECESSARY INFO*
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Add location data, building floor and room/port This helps to keep phone location information up to date, and find particular phones in instances where a user has multiple phones or is used departmentally ex:4357 NOT NECESSARY, HIGHLY USEFUL
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Primary Extension (Current) needs to be filled in as the number currently assigned to the phone being requested to be changed.
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Within the description, add any relevant ticket information ex: if a user emailed the request, copy and paste the content of the email request in the description.
Using a format to obtain how they want their phone to look and act helps as well, some users want numbers on their devices to be there but not ring.
0 (Primary extension):
1:SCR/SCN-#### (Ringing/Non-Ringing)
2:
3:
4:
5:
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Select the "Affects Individual (or is informational)" option.
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Select the "Work slightly impacted" option.
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Assign to ISNS and save.