Before You Start
Clearing your browser cache can resolve most website-related issues.
Tip: After clearing your cache, type the website address directly into your browser instead of using a bookmark. Bookmarks can sometimes store outdated or incorrect addresses.
Chrome
1. In Chrome, open the History window by pressing the key combination [Ctrl + H]
Note: Alternatively, to the right of the browser URL bar, click the three menu dots > History > History
2. On the left side of the window, click Delete Browsing Data
4. At the top of the Clear browsing data window, click Advanced
5. Check Cookies and other site data
6. Check Cached images and files
5. From the Time range drop-down menu, select the period of time for which you want to clear cached information
Note: To clear your entire cache, select All time
6. Click Clear Data
7. Quit all browser windows
Firefox
1. In the top right corner, click the menu icon
2. Click History
3. Click "Clear Recent History"
4. At the DropDown, select "Everything" , enable both check boxes below
5. Click Clear
6. After the "All Clear!" message appears, quit all browser windows
Microsoft Edge
1. In the top right, click the Hub icon or press [Alt+F]
2. Click History
3. Select the Trash Icon
4. Select Cookies and saved website data
5. Select Cached data and files
6. Click Clear now
7. After the "All Clear!" message appears, quit all browser windows
Need additional help? Contact the HWS IT Services Help Desk.