Password Reset and Account Set-up

Account management services are available at https://myaccount.hws.edu, which includes the ability to edit your account and multi-factor authentication information as well change or reset your password. The first time you change your password make sure to put in a recovery e-mail (not your HWS e-mail), a phone number, and at least three knowledge-based questions.

Note: Without knowledge base questions you will be unable to log in to webmail or PeopleSoft.

Use the contents below to get started:

Edit your Account info

Change Password

Resetting password (Forgot password)

 

Edit your Account info

Your user ID, name, and personal information should be displayed. Some of this data is automatically populated from PeopleSoft. It is recommended you add an optional phone, recovery email, and knowledge base questions.

1. Open a supported Web browser

2. Go to https://myaccount.hws.edu

3. Enter your HWS network Username

4. Click Submit

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5. On the far-right, click Edit My Account Info

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6. In the Password field, enter your HWS network password

7. Click Submit

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7. Answer a minimum of three knowledge-based questions

Note: The question and its answer should be something known only to you and not shared with anyone else.

8. To disable or re-enable push notifications on a device, check the box next to the corresponding device.

9. In the upper right, save your information by clicking Update

You will receive an e-mail stating your account security information has been updated.

 

Changing your password

 You can only change your password if it did not expire and is still active. If you are already logged in, at the bottom of the page, click Restart Login.

1. Open a supported Web browser

2. Go to https://myaccount.hws.edu

3. Enter your HWS network Username

4. Click Submit

5. In the middle, click Change Password

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6. In the Password field, enter your HWS network password

7. Click Submit

8. In the Current Password field, enter your current password

9. In the New Password field, enter the new password

10. In the Confirm Password field, re-enter the new password

Passwords must meet the following criteria:

  • Be at least 8 characters long (the longer, the better)
  • Contain at least one UPPERCASE letter
  • Contain at least one lowercase letter
  • Contain at least one number
  • Cannot contain your username
  • Cannot match your previous 10 passwords

11.Click Submit

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Resetting a Password

1. Open a supported Web browser

2. Go to https://myaccount.hws.edu

3. Enter your HWS network Username

4. Click Submit

5. On the left, click Forgot Password


6. Select passcode delivery method (e-mail, phone or security questions)

7. Click Submit

8. Use the passcode provided to reset your password

 

Need additional help? Contact the HWS IT Services Help Desk.

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Related Services / Offerings (2)

HWS Credentials
Each HWS network user has an account login ID and password, or HWS credentials. HWS credentials are used to access the HWS network and resources such as file share, e-mail, online learning management software, IT service requests, and much more.
Multi-Factor Authentication (MFA)
Multi-factor Authentication (MFA) provides an additional layer of security when logging into HWS applications on a device for the first time. MFA verifies your identity by requiring additional credentials, like a PIN or answering a challenge question. Once the PIN is entered or the challenge questions are answered, MFA will remember your login on that device for 30 days. You will have to enter MFA credentials once every 30 days on a trusted device so that the security measure remains effective without too much inconvenience to you.