Multi-Factor Authentication (MFA)

Summary (what you get)

Multi-factor Authentication (MFA) provides an additional layer of security when logging into HWS applications on a device for the first time. MFA verifies your identity by requiring additional credentials, like a PIN or answering a challenge question. Once the PIN is entered or the challenge questions are answered, MFA will remember your login on that device for 30 days. You will have to enter MFA credentials once every 30 days on a trusted device so that the security measure remains effective without too much inconvenience to you.

Services Include

In an effort to strike a balance between reducing our institutional risk of a cybersecurity breach while not being overly intrusive in the ability to access HWS applications and services used on a daily basis, the MFA capability will allow for what is called “trusted devices.” A trusted device specifically applies to the combination of the browser on your computer or mobile device (phone, tablet, etc) and the device itself. Once you have signed into a service using multi-factor authentication, the system remembers your browser and device. For a period of 30 days, you will not have to go through the additional verification step when using that same browser and device to access any MFA enabled application or web service.

When you receive it

Multi-factor authentication is automatically available for many HWS services and applications. Once MFA is activated for a particular application or web service, you will be prompted to provide additional credentials to verify your identity. Once your identity has been verified you will be granted access to the application or web service. In addition, the device from which you have authenticated will also become a trusted device.

n order to use the MFA capabilities, you must have already logged into the system that allows you to manage your HWS credentials: In addition to enabling MFA, this system also allows you to reset your own password should you forget it.

When you log into the system for the first time, you will need to update the following information:

    Knowledge Based Questions – these are security questions that help the system confirm your identity if you've forgotten your password and need to reset it.
    Recovery E-mail - this is an e-mail address, other than your HWS e-mail, that provides an alternate method for the system to confirm your identity.

The system will be automatically populated with a mobile phone number, for an additional way to confirm your identity, if you've provided it in PeopleSoft. If you don't know how to update your PeopleSoft information, please see instructions on the HWS Human Resources site.

Go to to manage your HWS credentials, enable MFA, and change your password if you forget it.

Authentication Options

  • Call or text your phone: If you have provided your phone number in PeopleSoft, you will have this option. For instructions on changing information in PeopleSoft, go to the Human Resources page on
  • Recovery E-mail: You can enter an alternate email address by going to Use a personal email account.
  • Knowledge-based questions: These are security questions (your first pet's name, favorite teacher's name, etc.) which you can manage at
  • One-touch authorization through mobile application on phone or smart devices
Multi-Factor Authentication Support

Related Articles (4)

Directions on how to install the MFA one-touch authorization app on iOS and android devices for quicker MFA when logging into HWS systems.
Using MFA One-touch authorization on android mobile devices
Using MFA One-touch authorization on iOS mobile devices
Set up an account with password services and reset your password


Service ID: 31281
Tue 10/30/18 1:48 PM
Tue 5/9/23 3:58 PM