Faculty & Staff Phones and Voicemail

Summary (what you get)

HWS faculty and staff are provided with phones to use in their work spaces, including voicemail support.

Services included

  • Phone extensions are assigned to an employee when they are hired and they keep that extension for their entire tenure at HWS, even if they move offices or positions.
  • HWS also provides voicemail functionality which can be configured to meet the needs of individuals and departments, including forwarding voicemail messages to e-mail.
    • Access to the Colleges’ voicemail system by web site to enable/disable the service and control options
    • Ability to change your voicemail message as needed. This requires you to be at your desk to record the message using your desk phone.
    • Conversion of voice mail messages to .wav files that are received by e-mail. You can play these media files on devices such as computers, smartphones, and tablets. In addition, this capability gives you the opportunity to easily forward a voice mail to a coworker for collaboration or follow-up.

When you receive it

Almost every office should already have a physical phone and extensions are sent via e-mail to employees once they are hired. Extensions are enabled on your phone when you submit a request to IT Services with the following information:

  • Your Extension -
  • Building Name -
  • Room Number -
  • Current Primary Extension -
  • (bottom right of the upper LCD panel on the phone in your new work space)

If you are moving offices, please submit the same information with your previous and new office locations.

New users may initially activate and setup any of the voicemail options by going to https://voicemail.hws.edu.

Service does not include

  • Support for non-HWS phones or voicemail accounts
  • Connecting a private phone to an HWS phone
  • Cellphones


Request Help with a Phone or Voicemail

Related Articles (1)

Using The Web Portal To Enable/Disable Voicemail Attachment In E-mail Notification


Service ID: 51389
Wed 12/22/21 11:43 AM
Fri 1/12/24 9:59 AM