MFA One-touch Authorization [iOS]

You can use your mobile device, including a smart watch, for one-touch MFA authorization. This makes logging in when prompted for MFA quicker than receiving a text message or answering knowledge base questions. To use the mobile app for one-touch MFA authorization, follow the directions below after you have been prompted for an MFA method.

1. Select Send login request to <your device>

2. Click Submit

3. Tap the notification

iOS app notification

4. If needed, unlock the phone

5. At the bottom, tap Approve Request

iOS app

6. Complete authentication as prompted, if necessary

Need additional help? Contact the HWS IT Services Help Desk.

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Article ID: 139571
Thu 11/18/21 9:11 AM
Thu 11/18/21 3:42 PM

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Multi-factor Authentication (MFA) provides an additional layer of security when logging into HWS applications on a device for the first time. MFA verifies your identity by requiring additional credentials, like a PIN or answering a challenge question. Once the PIN is entered or the challenge questions are answered, MFA will remember your login on that device for 30 days. You will have to enter MFA credentials once every 30 days on a trusted device so that the security measure remains effective without too much inconvenience to you.