Knowledge Base

Categories (10)

Connectivity

Connecting to the wireless, network drives, and SpectrumU
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Course Technology

Canvas, Box, Zoom, smart classrooms, student learning feedback, poster projects
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E-mail

E-mail on devices, shared mailboxes, Outlook calendars, listserv/distribution lists, sending large files, handling junk mail
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Emergency

Assistance stations
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Equipment

MDSC equipment loans, MFD instructions
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Passwords and Access

VPN, MFA, Adobe Creative Suite, password reset, secure FTP
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Printing/Mailing

Connecting to MFD, PaperCut refunds, Print-It printing
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Productivity/Software

Baseline, Box, Zoom, Adobe, M365, MFDs, web-based tutorials, PDFs
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Telephone/Voicemail

Dialing, call forwarding, recording greetings, softphones, voicemail
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Security

Clearing browser cache, pop-ups, ESET Security, system updates, security awareness training
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