Popular Services

IT Services offers technology support in a variety of areas we call our Service Catalog. If you did not find what you were looking for in our Service Catalog or you have a problem, please request IT help here.

IT Services offers a variety of equipment for loan to students, faculty, and staff to support the HWS curriculum and co-curricular activities. Faculty, students and staff may borrow equipment such as video cameras, tripods and headsets with microphones at the Help Desk.

Campus printers are available for use by faculty, staff, and students. Printers are available across campus.

The HWS campus provides three for students, staff, faculty, and a public network for the community and certain devices (gaming consoles, smart TVs, other smart devices).

The online learning management system may be used by students, faculty and staff at the Colleges to facilitate file sharing, digital assignment distribution and submission, asynchronous communication, collaborative writing, and more.

Public desktop computers are available throughout campus for all students, faculty, and staff to use. These computers, which are a mix of Mac and Windows, have specialized software installed to support teaching and learning.

HWS faculty and staff are provided with phones to use in their work spaces, including voicemail support.

The HWS network can be accessed off-campus by the Virtual Private Network (VPN), allowing access to the HWS network drives.

Students, faculty, and staff can use the HWS Large File Transfer system to securely share files that are too large for normal e-mail attachments. This system allows sending files up to 2GB by e-mailing a link to a secure download Web site that the recipient can click to access.

HWS users can view general software tutorials through Infobase Learning. IT Services also provides user support of DataCamp for tutorials specific to data analysis software.

Adding third-party applications to HWS systems for increased functionality.

For students from other colleges that are taking classes with HWS professors and need access to Canvas or ArcGIS.

Faculty and staff are granted access to a non-credit bearing Canvas course site for managing groups of students, staff or faculty for administrative or other purposes. The course site is housed in a sub-set of the main Canvas system and is not connected to any Peoplesoft data feeds.

The RevCord system records emergency phone calls for Campus Safety. All calls incoming in and outgoing, including radio transmissions, are recorded for liability and training purposes.

Emergency Assistance Stations are positioned across campus with a red HELP button and, in most cases, a blue light. These devices are both free standing and mounted on buildings. By pressing the red HELP button you will be automatically connected to Campus Safety's Emergency Line so they can provide assistance for any emergency needs.

IT Services provides Web-based video conferencing tools for students, faculty and staff to conduct meetings, classes, etc. online.

Hobart and William Smith Colleges has access to ESRI ArcGIS Pro for desktop and associated resources for working with spatial data through a campus-wide education license. Both desktop software and online mapping tools are available, including the Community Analyst (demographic analysis) and Business Analyst (market research) tools. The ESRI software tool platform, ArcGIS, is a commercial GIS software tool that is widely used to display and examine spatial data. In addition to ESRI desktop tools, users can also share created data on the Internet using ArcServer and ArcGIS Online for Organizations software.

IT Services can provide supplemental technology for special events within the Colleges' community, such as public lectures, board meetings, and homecoming celebrations. Provide a detailed summary of your event and technology needs, and a technician will be in touch to assist you.

IT Services can collaborate with faculty to enhance their curriculum by integrating campus technology.

Dedicated help with getting started and using multiple tools to capture your screen or webcam lectures.

Each HWS network user has an account login ID and password, or HWS credentials. HWS credentials are used to access the HWS network and resources such as file share, e-mail, online learning management software, IT service requests, and much more.

HWS provides multiple ways for students, faculty, and staff to store and collaborate on files.

The anti-spam junk e-mail system prevents spam mail from clogging up your HWS e-mail inbox, which reduces your chance of clicking on malicious links or having a virus on your computer, while still allowing you to control what is filtered.

HWS provides you with an HWS e-mail account which is accessible from most devices, browsers, and e-mail clients. Distribution lists and listserv discussion lists provide faculty and staff with more options, consistency, and clarity in communication to specific groups.

Play your part in keeping our data and networks safe by reporting a security incident.