Popular Services

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IT Services offers technology support in a variety of areas we call our Service Catalog. If you did not find what you were looking for in our Service Catalog or you have a problem, please request IT help here.

Equipment Loan

IT Services offers equipment to students, faculty, and staff for curricular use.

TV Streaming

SpectrumU lets you watch live TV anytime, anywhere on campus using your phone, tablet, laptop, desktop or Roku device. The SpectrumU app is available for free and can be downloaded from the Roku channel store, Android, Amazon, and Apple app stores. Connect to HWS WiFi or on-campus Ethernet network and start enjoying your TV streaming service! Some devices may not be able to connect to HWS-Private; those devices will have access on HWS-Public.

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) for HWS services and applications.

Web-based Video Tutorials

IT Services subscribes to Atomic Learning (Infobase), a Web-based library of video tutorials on software including Microsoft Office (Word, Excel, etc.), Adobe Creative Suite (including Photoshop and InDesign), iMovie and more.

Network Access (wireless)

Two wireless networks are available: a public network, for guests and certain devices (gaming consoles, smart TVs, other smart devices), and a private network for those with HWS network accounts (students, faculty, staff). Basic instructions for connecting various devices to the wireless networks are available.

Software Install

Institution-licensed software may be installed on institutional computers free of charge by contacting IT Services. Some software is also available for purchase at or through the Help Desk.

Remote Access to Public Desktop Campus Computers

To ensure both faculty and students have flexible and reliable access to the wide variety of software tools the Colleges supports in campus computing labs, IT Services has invested in a tool that allows for managed access to public desktop computers. Students (using their own devices) that need specialized software installed to campus computers (all computer labs -both Mac and PC), during class or other designated work times, will be able to gain access to complete their assigned work.

Access to HWS Network and Services

All HWS employees are issued credentials to access the Colleges' network, technology infrastructure, or electric resources as defined in the Acceptable Use Policy. To change or reset a password if you forgot it go to https://myaccount.hws.edu.

Student Printing

Before each semester begins, every student receives $15 worth of print credits added to their print quota. Annually, on August 1, accounts reset to $15 worth of credit. On January 1, an additional credit of $15 will be added to the print quota for use in the spring semester. Credits roll over only from fall to spring semesters, but not from spring to fall.

Online Learning Management System

Canvas is a web-based learning management system that may be used by students, faculty and staff at the Colleges to facilitate file sharing, digital assignment distribution and submission, asynchronous communication, collaborative writing and additional features and functionalities.

Individualized Software Instruction

IT Services provides individualized software instruction and training to faculty, students, and staff. Curricular projects are given priority for resources.

Cable TV

Live, all-digital, high-definition cable television is provided to select buildings on campus.

HWS Distribution List or LISTSERV

E-mail is a tool that all members of the community use on a daily basis in carrying out their teaching, research, and operational activities. The HWS distribution lists and LISTSERVs were created to provide faculty and staff with more options, consistency, and clarity in communication to specific groups.

The e-mail distribution lists and LISTSERV e-mail-based discussion lists are a means to separate communication channels for announcements from electronic spaces for discussion.

Telephone Service

Students: Each residence hall room has been supplied with a phone jack and assigned a campus extension (the last four digits of the telephone number).

Faculty and staff: Phones are supplied for faculty and staff offices by IT Services.

Adding Third-Party Applications to HWS Systems

Adding third-party applications to HWS systems for increased functionality.

Curricular Technology Integration

The Digital Learning Team can be a collaborative resource to assist faculty with leveraging technology to enhance their face to face classroom as well as the incorporation of technology-based projects in the curriculum.

Eduroam Wireless Service

The ability to connect to the Internet at other higher education institutions.

Voice Mail to E-mail

IT Services enabled the capability of converting voice messages left on the Colleges’ phone system to media files that are sent to your e-mail account. You can play these media files on devices such as computers, smartphones, and tablets. In addition, this capability gives you the opportunity to easily forward a voice mail to a coworker for collaboration or follow-up.

Public Desktop Computers

Public desktop computers are available throughout campus for all students, faculty, and staff to use. these computers have specialized software installed to support teaching and learning.

Phone Not Working

Report a telephone problem.

File Storage

HWS provides multiple ways for students, faculty, and staff to store and collaborate on files.
Box: A secure, self-managed, collaborative space for sharing files, communicating on discussion boards, and to jointly view and edit documents
Network Space: space on the network for files that need to be secure, accessible to multiple people, and backed up regularly

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