Popular Services

The HWS network can be accessed off-campus by the Virtual Private Network (VPN), allowing access to the HWS network drives.

IT Services offers technology support in a variety of areas we call our Service Catalog. If you did not find what you were looking for in our Service Catalog or you have a problem, please request IT help here.

HWS users can view general software tutorials through Infobase Learning. IT Services also provides user support of DataCamp for tutorials specific to data analysis software.

IT Services provides Web-based video conferencing tools for students, faculty and staff to conduct meetings, classes, etc. online.

Each HWS network user has an account login ID and password, or HWS credentials. HWS credentials are used to access the HWS network and resources such as file share, e-mail, online learning management software, IT service requests, and much more.

HWS provides you with an HWS e-mail account which is accessible from most devices, browsers, and e-mail clients. Distribution lists and listserv discussion lists provide faculty and staff with more options, consistency, and clarity in communication to specific groups.

IT Services offers a variety of equipment for loan to students, faculty, and staff to support the HWS curriculum and co-curricular activities.

IT Services can collaborate with faculty to enhance their curriculum by integrating campus technology.

The HWS campus provides Internet access for students, staff, faculty, and the community through two wireless networks and one wired network.

HWS provides multiple ways for students, faculty, and staff to store and collaborate on files.

Students, faculty, and staff can use the HWS Large File Transfer system to securely share files that are too large for normal e-mail attachments. This system allows sending files up to 2GB by e-mailing a link to a secure download Web site that the recipient can click to access.

Hobart and William Smith Colleges has access to ESRI ArcGIS Pro for desktop and associated resources for working with spatial data through a campus-wide education license. Both desktop software and online mapping tools are available, including the Community Analyst (demographic analysis) and Business Analyst (market research) tools. The ESRI software tool platform, ArcGIS, is a commercial GIS software tool that is widely used to display and examine spatial data. In addition to ESRI desktop tools, users can also share created data on the Internet using ArcServer and ArcGIS Online for Organizations software.

IT Services can provide supplemental technology for special events within the Colleges' community, such as public lectures, board meetings, and homecoming celebrations. Provide a detailed summary of your event and technology needs, and a technician will be in touch to assist you.

Multi-factor Authentication (MFA) provides a layer of security by tying your credentials to your device, like sending verification codes to your smartphone. You will be prompted to verify your identity once MFA is activated for a particular application or web service. Once your identity has been verified, you will be granted access to the application or web service.

HWS faculty and staff are provided with phones to use in their work spaces, including voicemail support.

For students from other colleges that are taking classes with HWS professors and need access to Canvas or ArcGIS.

Support assistance with all issues regarding installed and programmed cameras for the use of HWS entities including but not limited to Athletics, Campus Safety, and the Library along with potential support for the managing system(s) based on SLAs.

Campus printers are available for use by faculty, staff, and students. Printers are available across campus.

Emergency Assistance Stations are positioned across campus with a red HELP button and, in most cases, a blue light. These devices are both free standing and mounted on buildings. By pressing the red HELP button you will be automatically connected to Campus Safety's Emergency Line so they can provide assistance for any emergency needs.

The junk e-mail filter prevents spam mail from clogging up your HWS e-mail inbox, which reduces your chance of clicking on malicious links or having a virus on your computer, while still allowing you to control what is filtered.

The online learning management system may be used by students, faculty and staff at the Colleges to facilitate file sharing, digital assignment distribution and submission, asynchronous communication, collaborative writing, and more.

Productivity suite applications including Word, Excel, PowerPoint,and more for desktops, mobile devices, and browsers.

Play your part in keeping our data and networks safe by reporting a security incident.

Eduroam (education roaming) is a secure, world-wide roaming access service developed for the international research and education community. Eduroam allows students, researchers, and staff from participating institutions to obtain Internet connectivity across participating campuses on their devices.