Popular Services

IT Services offers technology support in a variety of areas we call our Service Catalog. If you did not find what you were looking for in our Service Catalog or you have a problem, please request IT help here.

The Dock is a personalized portal to give students a centralized space to manage their information and access the resources that support their journey, while giving staff the tools they need to guide and assist students along the way.

IT Services offers a variety of equipment for loan to students, faculty, and staff to support the HWS curriculum and co-curricular activities.

Campus printers are available for use by faculty, staff, and students. Printers are available across campus.

Connect Smart TVs, gaming consoles, and other smart devices to the HWS network.

The HWS campus provides Internet access for students, staff, faculty, and the community through two wireless networks and one wired network.

The HWS IT Help Desk provides 3D printing services to support academic projects, research, prototyping, and other approved HWS activities.

HWS provides free TV streaming through SpectrumU. Students and employees can access up to 80 TV Channel apps, such as popular entertainment, international, and sports channels (see below) using your HWS credentials. Along with live TV, SpectrumU offers a sizeable on-demand library with previous episodes, full series, and hit movies when you watch on campus. You can also record up to 20 shows and watch them anytime using cloud DVR for on-campus viewing.

HWS provides multiple ways for students, faculty, and staff to store and collaborate on files.

The online learning management system may be used by students, faculty and staff at the Colleges to facilitate file sharing, digital assignment distribution and submission, asynchronous communication, collaborative writing, and more.

The HWS network can be accessed off-campus by the Virtual Private Network (VPN), allowing access to the HWS network drives.

Each HWS network user has an account login ID and password, or HWS credentials. HWS credentials are used to access the HWS network and resources such as file share, e-mail, online learning management software, IT service requests, and much more.

Hobart and William Smith Colleges has access to ESRI ArcGIS Pro for desktop and associated resources for working with spatial data through a campus-wide education license. Both desktop software and online mapping tools are available, including the Community Analyst (demographic analysis) and Business Analyst (market research) tools. The ESRI software tool platform, ArcGIS, is a commercial GIS software tool that is widely used to display and examine spatial data. In addition to ESRI desktop tools, users can also share created data on the Internet using ArcServer and ArcGIS Online for Organizations software.

HWS provides you with an HWS e-mail account which is accessible from most devices, browsers, and e-mail clients. Distribution lists and listserv discussion lists provide faculty and staff with more options, consistency, and clarity in communication to specific groups.

Eduroam (education roaming) is a secure, world-wide roaming access service developed for the international research and education community. Eduroam allows students, researchers, and staff from participating institutions to obtain Internet connectivity across participating campuses on their devices.

Students, faculty, and staff can use the HWS Large File Transfer system to securely share files that are too large for normal e-mail attachments. This system allows sending files up to 2GB by e-mailing a link to a secure download Web site that the recipient can click to access.

IT Services provides Web-based video conferencing tools for students, faculty and staff to conduct meetings, classes, etc. online.

Faculty and staff are granted access to a non-credit bearing Canvas course site for managing groups of students, staff or faculty for administrative or other purposes. The course site is housed in a sub-set of the main Canvas system and is not connected to any Peoplesoft data feeds.

Multi-factor Authentication (MFA) provides a layer of security by tying your credentials to your device, like sending verification codes to your smartphone. You will be prompted to verify your identity once MFA is activated for a particular application or web service. Once your identity has been verified, you will be granted access to the application or web service.

IT Services can provide supplemental technology for special events within the Colleges' community, such as public lectures, board meetings, and homecoming celebrations. Provide a detailed summary of your event and technology needs, and a technician will be in touch to assist you.

IT Services can collaborate with faculty to enhance their curriculum by integrating campus technology.

Public desktop computers are available throughout campus for all students, faculty, and staff to use. These computers, which are a mix of Linux, Mac, and Windows, have specialized software installed to support teaching and learning.

Productivity suite applications including Word, Excel, PowerPoint,and more for desktops, mobile devices, and browsers.

IT Services provides a web-based survey tool that may be used by faculty and staff at the Colleges. This tool may be used for both simple and complex surveys, and offers an easy-to-use interface, various question types and options, user-friendly survey URLs, and mass e-mail and reporting capabilities.

Adding third-party applications to HWS systems for increased functionality.