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IT Services offers technology support in a variety of areas we call our Service Catalog. If you did not find what you were looking for in our Service Catalog or you have a problem, please request IT help here.
IT Services can provide supplemental technology for special events within the Colleges' community, such as public lectures, board meetings, and homecoming celebrations. Provide a detailed summary of your event and technology needs, and a technician will be in touch to assist you.
The HWS network can be accessed off-campus by the Virtual Private Network (VPN), allowing access to the HWS network drives.
For students from other colleges that are taking classes with HWS professors and need access to Canvas or ArcGIS.
Students, faculty, and staff can use the HWS Large File Transfer system to securely share files that are too large for normal e-mail attachments. This system allows sending files up to 2GB by e-mailing a link to a secure download Web site that the recipient can click to access.
HWS provides you with an HWS e-mail account which is accessible from most devices, browsers, and e-mail clients. Distribution lists and listserv discussion lists provide faculty and staff with more options, consistency, and clarity in communication to specific groups.
Campus printers are available for use by faculty, staff, and students. Printers are available across campus.
The junk e-mail filter prevents spam mail from clogging up your HWS e-mail inbox, which reduces your chance of clicking on malicious links or having a virus on your computer, while still allowing you to control what is filtered.
Cyber criminals are becoming increasingly sophisticated, delivering realistic e-mails mimicking EBay, Microsoft, Apple, and more. Our Time-of-Click URL Protection feature evaluates links in your inbox twice; first when a message is delivered, then again when a link is clicked on. The second step means that hackers can no longer send a non-malicious link, pass security features, and then add ransomware to the link address.
HWS faculty and staff are provided with phones to use in their work spaces, including voicemail support.
Adding third-party applications to HWS systems for increased functionality.
IT Services provides Web-based video conferencing tools for students, faculty and staff to conduct meetings, classes, etc. online.
Multi-factor Authentication (MFA) provides a layer of security by tying your credentials to your device, like sending verification codes to your smartphone. You will be prompted to verify your identity once MFA is activated for a particular application or web service. Once your identity has been verified, you will be granted access to the application or web service.
Space on Colleges' Web servers is available to HWS community members for academic purposes. Editing access may be granted to one or more people. Web sites are created under http://people.hws.edu/web_site_name.
HWS users can view general software tutorials through Infobase Learning. IT Services also provides user support of DataCamp for tutorials specific to data analysis software.
The HWS campus provides three for students, staff, faculty, and a public network for the community and certain devices (gaming consoles, smart TVs, other smart devices).
Productivity suite applications including Word, Excel, PowerPoint,and more for desktops, mobile devices, and browsers.
IT Services offers a variety of equipment for loan to students, faculty, and staff to support the HWS curriculum and co-curricular activities. Faculty, students and staff may borrow equipment such as video cameras, tripods and headsets with microphones at the Help Desk.
Hobart and William Smith Colleges has access to ESRI ArcGIS Pro for desktop and associated resources for working with spatial data through a campus-wide education license. Both desktop software and online mapping tools are available, including the Community Analyst (demographic analysis) and Business Analyst (market research) tools. The ESRI software tool platform, ArcGIS, is a commercial GIS software tool that is widely used to display and examine spatial data. In addition to ESRI desktop tools, users can also share created data on the Internet using ArcServer and ArcGIS Online for Organizations software.
IT Services can collaborate with faculty to enhance their curriculum by integrating campus technology.
Eduroam (education roaming) is a secure, world-wide roaming access service developed for the international research and education community. Eduroam allows students, researchers, and staff from participating institutions to obtain Internet connectivity across participating campuses on their devices.
The online learning management system may be used by students, faculty and staff at the Colleges to facilitate file sharing, digital assignment distribution and submission, asynchronous communication, collaborative writing, and more.
Each HWS network user has an account login ID and password, or HWS credentials. HWS credentials are used to access the HWS network and resources such as file share, e-mail, online learning management software, IT service requests, and much more.
IT Services provides a web-based survey tool that may be used by faculty and staff at the Colleges. This tool may be used for both simple and complex surveys, and offers an easy-to-use interface, various question types and options, user-friendly survey URLs, and mass e-mail and reporting capabilities.
Public desktop computers are available throughout campus for all students, faculty, and staff to use. These computers, which are a mix of Mac and Windows, have specialized software installed to support teaching and learning.